Gates’ Letter; Cook’s Style; Hilarious 1 Minute; SmartTribes; ExO Webinar April 14
April 9, 2015
Huddle Video; Management Lightbulb; Visual Desk; Seattle, Toronto, Dubai
April 23, 2015

Uber’s BHAG Women Outperform; Values Inc.; Dubai, Malaysia, Singapore, Myanmar

"…ideas for scale-ups"


Hotel Cutoff attending our meet-up for scale-ups (FORTUNE Summit)? We have a record crowd already signed-up. Discounted room deadline is tomorrow. More below, but first…

Scaling Up Webinar Part 3 — join me next Wed (22 Apr) 1pm ET for an hour of practical approaches to creating an industry dominating Strategy. More below, but second…

Women CEOs Outperform — a recent study reported that over a 12 year period the 80 women CEOs of the FORTUNE 1000 outperformed the S&P 500 (predominantly run by men) by 226%. Notes FORTUNE:

The two best performers were Mindy Grossman at HSNi, parent of the Home Shopping Network, and Debra Cafaro at Ventas, a healthcare and senior living real estate investment trust. Both women, still CEOs of their respective companies, increased the initial investment by more than 500%.

Scroll to the end of the short article and read the last paragraph which highlights another study showing that companies with 10% or more women in senior positions are also outperformers! Thanks to Gazelles Certified coaching partner Cheryl Beth Kuchler for bringing this study to my attention.

Values, Inc. — while on the topic of women CEOs, Dina Dwyer-Owens, the famous "Undercover Boss" of the $1 billion Dwyer Group, has a new book out titled Values, Inc. – providing a deep dive on numerous and specific ways to live a company's values. It's full of examples and employee stories that will help you keep your own core values alive inside the company – it's worth reading. I endorsed the book and many of you heard Dina's inspirational keynote at our Summit. You can get the book for half-price ($10) and free shipping at

Uber's BHAG — and for a great example of a Big Hairy Audacious Goal (BHAG) to go along with your Values, the ride sharing service Uber has set its new BHAG – UberPool. With a new Purpose (mission) "Transportation as reliable as running water, everywhere for everyone" which is an update to their original tagline "everyone's private driver" Bill Gurley notes:

The common component of both the original tagline and the new mission statement is the word "everyone." In order for Uber to serve everyone it is critical that Uber not only achieve price leadership, but that the company continually search for new ways to deliver transportation at lower and lower price points. This goal – to deliver the highest possible value to the customer – is a key catalyst for UberPool.

Unleashing it's famed "math department" Uber continues to maximize routing to lower prices and increase what drivers make. UberPool takes this a step further and offers carpooling. Please take 4 minutes to read this hugely insightful article including the last paragraph where Jeff Bezos notes two things he can guarantee will happen over the next 10 years!! Very insightful – and true.

Heathrow Scientific's Quarterly Theme — to round out a simplified Vision (Values, Purpose, BHAG, Quarterly Theme), Managing Director Jamie Devin of this Illinois-based firm has been updating me on their 1st Quarterly Theme which finished March 31. Called "Mission Possible," I like the specificity of the Critical Number (Goal) – "Get 25% of our customers in each sales region to add three NEW 2014-2015 HTW product SKUs by the end of Q1." So much better than just "get more sales!" Here's their promotional poster:

 And "Mission Accomplished." Here's Devin's brief email to his team congratulating them on a job well-done including the specific results for each region.

From: Jamie Devin
Sent: Monday, April 6, 2015 9:30 AM
Subject: Congratulations on your Q1 Priority – Mission Accomplished

To all:

Great job in completing your Q1 Priority; mission accomplished. Your reward, should you choose to accept it?, will be handed out at Heathrow's all company meeting later this month.


PS: Instructions on your Q2 priority will be sent out later this week

Dubai, Malaysia, Singapore, Myanmar — Leading a 2.5 day workshop for YPO in Dubai next week; keynote and workshop at Malaysia's Taipan event April 24 – 25; workshop Singapore April 27; and one-day workshop first time in Myanmar April 30.

Scaling Up Your Business Part 3 Live Webinar with Verne Harnish — Join me on April 22nd at 1PM EDT for the third Scaling Up webinar. This is a 60 minutes webinar to review key insights from the new book Scaling Up, which has been Amazon's #1 Book in Strategy and Competition (though Jack Welch's new book this week pushed me out!). This time I'm going to focus on the Strategy section. Register now to learn what it takes to scale up your business with an industry-dominating strategy. Click the following to access part 1 and part 2 of the webinar.

Discount Summit Rooms — tomorrow, April 17th, is the last day to book reservations at the World Center Marriott at our group rate for the Leadership Summit. After Friday rooms may still be available, but will likely be at a higher rate. Please note that the hotel is currently sold out for the night of Wednesday night, 5/13. If you require a room for that night, please contact Laura Areizaga, our housing coordinator at the hotel, directly at (407) 238-8842 or [email protected].

For online reservations:

Reservations by phone:
1-407-238-8618 / 1-888-789-3090


What is the value of working with a Certified Gazelles International Coach? There are four key roles a coach plays in helping your company Scale Up…listen here to learn.


Better Book Club — What's your team reading? Increase your books read per team member. Easy, Proven, and in the Cloud at

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Verne Harnish
Verne Harnish
Verne Harnish is founder of the world-renowned Entrepreneurs’ Organization (EO) and chaired for fifteen years EO’s premiere CEO program, the “Birthing of Giants” and WEO’s “Advanced Business” executive program both held at MIT. Founder and CEO of Gazelles, a global executive education and coaching company with over 150 coaching partners on six continents, Verne has spent the past three decades helping companies scale-up. The “Growth Guy” syndicated columnist, he’s also the Venture columnist for FORTUNE magazine. He’s the author of Scaling Up (Rockefeller Habits 2.0); Mastering the Rockefeller Habits; and along with the editors of Fortune, authored The Greatest Business Decisions of All Times," for which Jim Collins wrote the foreword. Verne also chairs FORTUNE Magazine’s annual Leadership and Growth Summits and serves on several boards including chairman of The Riordan Clinic and the newly launched Geoversity. He is an investor in many scale-ups. A father of four, he enjoys piano, tennis, and magic as a card-carrying member of the International Brotherhood of Magicians.