WTF!?; Two Month Qtr; Bob Glazer; Nov 13 Webinar
November 9, 2018
Movie of the Year; Business Person of the Year; Microsoft #1
November 29, 2018

End of Bureaucracy; Manic; Doug Stacey; 45 Seconds

"…insights for scaleups"


These leaders understand that bureaucracy saps initiative, inhibits risk taking, and crushes creativity. It's a tax on human achievement.
  Gary Hamel and Michele Zanini

45 Second Interview here's a link to Rabobank's 45 second interview of me after keynoting for 200+ of their clients in Utrecht, Netherlands. FYI, they are one of the top 30 banks in the world and the oldest in Holland.

End of Bureaucracy this is the title of the Nov. cover article for HRB. It highlights Haier, the Chinese white good manufacturer which eliminated all 10,000 middle managers, a story I've been sharing in my keynotes. Notes authors Gary Hamel and Michele Zanini:

Having long viewed bureaucracy as a competitive liability, Zhang Ruimin, Haier's renegade CEO, has for a decade led an effort to build a company where everyone is directly accountable to customers (a policy he describes as "zero distance"), employees are energetic entrepreneurs, and an open ecosystem of users, inventors, and partners replaces formal hierarchy.

Over 50 Employees Bureaucracy tends to sneak in when firms get over 50 employees, so there are important lessons for most of us in this detailed article. At Haier, most employees are in a "microenterprise" of 10 to 15 employees – so think of a large company made up of 4000+ small businesses. Please take 6 minutes to study this article — it's an important but lengthy and detailed treatise on how to scale agile! Thank you for UK Scaling Up coach Neale Lewis for pointing me to this article.

Daily Manic of Scaling (Scaling Up Case Study) this last week I received a note from Philipp Liver, CEO of Genbook, an online scheduling software company based in Sydney, Australia with over 6,500 customers in North America Notes Philipp:

Genbook is over 10 years old but I only took over the role as CEO 6 months ago. I've worked at numerous high growth companies before so I feel like I know the tools and processes in those companies; but scaling this company is a new challenge for me. Reading the first quarter of your book Scaling Up I'm so excited for what lies ahead. It's confirmed and reminded me of many things I knew or was trying to figure out. But in the daily manic that is a scale up these things get lost and I'm grateful for the framework and sequencing.

He goes on to note:

It's funny to refer to a ScaleUp as manic. People typically think Start Ups are manic but I find with a lot of people trying to make an idea work, and a world where something done is better than nothing, it's actually not that hard to keep things going and produce output. But a Scale Up, where you actually have a product and customers and employees and internal politics and and and… the challenge is very different!

Philipp, I couldn't agree more!! Thank you for the note.

Congratulations Doug Stacey, LSI Doug won the free retreat for his team with Forum Resources founder Mo Fathelbab, who keynoted our ScaleUp Summit in Denver. Noted Doug:

I would like to share that the Summit was a great experience and very beneficial for me and my team.

John Ratliff, serial entrepreneur and head of our global coaching organization, also donated his beautiful retreat center in the Keys – Thank you Mo and John. And here's a link for our next ScaleUp Summit May 21 – 22, Atlanta.

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CEO-BOOTCAMP: spend 3.5 days with Verne, serial entrepreneur John Ratliff, and 6 other CEOs in a beautiful retreat setting, addressing the constraints holding back you, your business, and your industry. January 15 – 18; March 12 – 15; Jun 4 – 7, 2019.

EXITING: Thinking about selling the business for $40 million or more? Want to get 25% to 200% more than you thought? Request the whitepaper from the Exit Strategies Summit at Harvard from Denise Richmond at (610) 299-6466 or email at [email protected]


Have you ever wondered if working with a coach might accelerate your company's growth, exponentially? Do you have what it takes to move the dial from good to great? Contact us at [email protected] for more information or visit


Create Accountability – Drive Execution with Align, cloud-based software designed to scale up your Rockefeller Habits implementation. – on your computer, tablet or phone. Click here to watch an introductory video.

Better Book Club — What's your team reading? Increase your books read per team member. Easy, Proven, and in the Cloud at

Verne Harnish
Verne Harnish
Verne Harnish is founder of the world-renowned Entrepreneurs’ Organization (EO) and chaired for fifteen years EO’s premiere CEO program, the “Birthing of Giants” and WEO’s “Advanced Business” executive program both held at MIT. Founder and CEO of Gazelles, a global executive education and coaching company with over 150 coaching partners on six continents, Verne has spent the past three decades helping companies scale-up. The “Growth Guy” syndicated columnist, he’s also the Venture columnist for FORTUNE magazine. He’s the author of Scaling Up (Rockefeller Habits 2.0); Mastering the Rockefeller Habits; and along with the editors of Fortune, authored The Greatest Business Decisions of All Times," for which Jim Collins wrote the foreword. Verne also chairs FORTUNE Magazine’s annual Leadership and Growth Summits and serves on several boards including chairman of The Riordan Clinic and the newly launched Geoversity. He is an investor in many scale-ups. A father of four, he enjoys piano, tennis, and magic as a card-carrying member of the International Brotherhood of Magicians.